To ensure successful connection to Citrix Workspace from user endpoint devices, the version of Citrix Receiver installed must be equal to or greater than the versions listed below that support TLS 1.2. Citrix Receiver for Windows 4.2.1000 or later; Citrix Receiver for Mac 12.0 or later; Citrix Receiver for Linux 13.2 or later; Citrix Receiver. May 02, 2018 Citrix Receiver Receiver for Mac Subscribe to RSS notifications of new downloads. Important update about Citrix Receiver Beginning August 2018, Citrix Receiver will be replaced by Citrix Workspace app. While you can still download older versions of Citrix Receiver, new features and enhancements will be released for Citrix Workspace app.
Applicable Products
Citrix Receiver Updates logging is enabled by default with Citrix Receiver for Mac Version 12.6 and 12.7. Citrix Receiver Updates logs can be found in the /Library/Logs/Citrix Receiver folder. The log files related to Citrix Receiver Updates are: Citrix Receiver UpdaterTimestamp.txt; ReceiverHelperTimestamp.txt. User may get the following errors when launching an application with Receiver for Mac 12.5 and newer: Error: You have not chosen to trust ', the issuer of the server's security certificate. Contact your. Dec 03, 2018 Citrix doesn't have a receiver that supports Mac Mojave or 10.14. If you are using Mac and Citrix receiver, then suggestion is, do not upgrade the OS, until Citrix releases a new version that supports Mojave.
Symptoms or Error
Users may receive the following error when launching an application with Receiver for Windows 4.7, Receiver for Mac 12.5, Receiver for Android 3.12.2, Receiver for Linux 13.6 and newer:
Error: You have not chosen to trust '(CERT INFO)', the issuer of the server's security certificate. Tor for mac mojave. Contact your help desk for assistance.
Receiver for Mac
Receiver for Android
Solution
Important! This article is intended for use by System Administrators. If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article.
This issue may be caused by an out-of-date intermediate certificate installed at NetScaler Gateway. This does not mean that the CA certificates currently being used is expired but the CA has since released newer versions of that certificate.
Verify the certificate bindings at the NetScaler Gateway to resolve this issue.
To confirm this, visit the NetScaler Gateway website using a web browser, and examine the certificate chain in the web browser. You may wish to cross-check this by repeating with more than one web browser (such as with Google Chrome and Mozilla Firefox). Then, compare all the certificates in the browser's certificate chain with the certificate chain at NetScaler Gateway.
Note: Compare all the serial numbers in the certificates and not just the Subject Name. If there are any mismatches in intermediate certificates, this is a possible cause.
Update NetScaler Gateway with the corresponding intermediate certificates, as they appear in the web browser. You can export the intermediate certificates from the web browser. If you used more than one web browser, it is possible that they yield different certificate chains. If so, use the newer certificate chain.
For more information about installing and linking an intermediate certificate with Primary CA on a NetScaler Gateway appliance, refer to CTX114146.
Problem Cause
The Receiver for Windows 4.7, Receiver for Mac 12.5, Receiver for Linux 13.6 and newer versions are going to validate the root certificates even if it trusts the intermediate, which is not the case with the browsers. If the browser trusts the intermediate, it trusts the server certificate, without going down to the root certificate and will display the newer version of the root from its certificate store and not the actual root certificate sent by the server or NetScaler Gateway.
In Receiver for Android 3.12.2, joint server certificate validation is turned off by default. If this policy is enabled in the Receiver without the correct set of certificates configured on the server/gateway, users may see the error message. Additional Resources
Applicable Products
Information
For information about configuring Citrix Receiver Updates, see Configure Auto-update using StoreFront in Citrix product documentation.
There are four sections in this document: Section 1: Key Citrix Receiver Updates settings for troubleshooting
You can configure Citrix Receiver Updates as follows:
Note: In Receiver for Mac version 12.6, this tab was named as Auto Update. From Receiver for Mac version 12.7, this tab is renamed to Updates.
By default, Yes, notify me is enabled.
If the user account is managed by an administrator or is under a company policy, the Citrix Receiver Updates options might be set according to the administrator-specified settings.
Citrix Receiver Updates rollout depends on the delivery period and rollout priority. |
Key | Type | Values | Description |
AutoUpdateState | string | Auto, Manual, FollowSF, Disabled |
Used to configure Citrix Receiver Updates state. Supported values: Auto: Citrix Receiver Updates set to check for updates automatically. Manual: Citrix Receiver Updates set to be check by User. No automatic checking for update. FollowSF: Citrix Receiver Updates check are as per policy set by Administrator on Storefront. Disabled: Citrix Receiver Updates disabled for Clients. |
AutoUpdateRollOutBucketIndex | int | 0,4,9 | Used to configure the Updates rollout period. 0 corresponds to Fast, 4 corresponds to Medium and 9 corresponds to Slow. |
Section 3: Citrix Receiver Updates Logging
Citrix Receiver Updates logging is enabled by default with Citrix Receiver for Mac Version 12.6 and 12.7.
Citrix Receiver Updates logs can be found in the ~/Library/Logs/Citrix Receiver folder. The log files related to Citrix Receiver Updates are:
Citrix Receiver Updates logs can be found in the ~/Library/Logs/Citrix Receiver folder. The log files related to Citrix Receiver Updates are:
- Citrix Receiver Updater_Timestamp.txt
- ReceiverHelper_Timestamp.txt
Section 4: Troubleshooting Citrix Receiver Updates
Check for the requirement below as part of troubleshooting Citrix Receiver Updates.- If you have configured an SSL intercepting outbound proxy, you must add an exception to the Receiver Citrix Receiver Updates Signature service (https://citrixupdates.cloud.com) and the download location (https://downloadplugins.citrix.com).
Common issue #1: Software is up-to-date:
To check for updates manually, select the Check for Updates option from the Citrix Receiver for Mac icon in the menu bar. When you check for updates manually and do not find any update available, it is due to the following reasons:- No updates are available.
- Your account is set to a medium or slow category in the delay group. This indicates that the update rollout happens at the middle or at the end of the delivery period.
Solution:
Citrix Receiver For Mac Os Mojave 10.14.6
You can check for updates at a later time or wait for the Citrix Receiver Updates notification.
Common issue #2: Issues when checking for updates:
An update check can fail for various reasons. For example:- No network connection during the update check.
- Firewall settings do not allow a connection to the update server.
Solution:
Ensure that your network connection is working properly. Alternatively, also verify that the firewall settings are not blocking the connection to the Citrix update server.
Common issue #3: Issues when downloading the update:
There might be a network connection issue when checking for updates or when you click the Download option.
The following error message appears if there is an issue when downloading the update.
Solution:
Ensure that your network connection is working properly.
Common issue #4: Error during installation:
During installation of the update, the following issues might occur:- Not enough disk space
- System failed to start installer for Citrix Receiver for Mac.
Citrix Receiver For Mac Os Mojave 10.14.5
:Citrix Receiver For Mac 12.3
Ensure enough disk space is available on the client machine for installation to succeed.Citrix Receiver For Mac 12 4
Additional Resources:
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